![]() However, if consumers are worried that they will not be able to get quick resolutions to problems they encounter with regard to these purchases, they will be less likely to buy. Consumers can now pick up their laptop or phone and, with just a few swipes of their finger, purchase an item or service from any seller around the globe. ODR is essential to e-commerce because large online marketplaces and merchants (companies like eBay, Amazon and Alibaba) must provide their users with fast and fair redress processes so as to bolster user trust. The National Center for Technology and Dispute Resolution (odr.info) serves as a hub for this global movement, supporting a global network of ODR Fellows and an Annual Conference that has met more than 16 times on five continents. Since that time, ODR has grown into a global movement backed by many dozens of providers around the world, undergirded by a strong academic and theoretic foundation. Early ODR pioneers like the global eBay marketplace and the Internet Corporation for Assigned Names and Numbers demonstrated how high volumes of disputes could be efficiently resolved even in cross-jurisdictional transactions. ODR first emerged in the late 1990s as a means of resolving disagreements regarding purchases conducted over the Internet. ![]() The objective of ODR is to expand access to justice and provide fast and fair resolutions to as many disputants as possible using the power and reach of information technology. ODR marries the tools, techniques, ethical standards and best practices of the ADR field, honed over decades, with cutting-edge technology. ODR is an outgrowth from the Alternative Dispute Resolution (ADR) field, which is focused on face-to-face dispute resolution practice. The field of ODR focuses on the use of information and communications technologies to prevent, manage and resolve disputes. ![]() This article aims to focus the discussion about how to implement ODR in Japan, providing information about the latest developments in global ODR frameworks and envisioning the challenges ODR faces in the Japanese market. However, discussion by multiple stakeholders towards practical implementation of ODR has not yet started in earnest. Recently, the Japanese Consumer Network published a report about ODR for cross-border e-commerce transactions and encouraged the government to establish a working group for implementation of ODR. But to date, ODR has not gotten much traction in Japan. As one of the leading online economies in the world, Japan is facing many of the same challenges as the rest of the world in providing fast and fair resolutions to online consumers. North America and the European Union (EU) have aggressively promoted ODR, and there are many ODR projects currently underway. ODR is the use of technology to resolve disputes, and it is being promoted in many countries around the world as a model for civil justice in an online age. This has led to a new type of dispute resolution, called ODR (or Online Dispute Resolution). However, most dispute resolution processes have not yet made a similar move they occur face-to-face, even when the dispute arose online. Businesses have similarly migrated many of their commercial transactions online, including proposals, due diligence, negotiation and signing. Many consumer goods (such as videos, music and software) are purchased online through the Internet instead of through physical stores. Information technology has dramatically changed the way consumers and businesses transact around the world. Article European Regulation on Online Dispute Resolution.Article The Law of Consumer Redress in an Evolving Digital Market.Article The Promise and Potential of Online Dispute Resolution in Japan.Conference Paper BREXIT 2.0 Negotiation Simulation with Smartsettle Infinity™.Conference Paper Blockchain in Arbitration Development.Conference Paper Smart Contract Panel Opening Comments.Conference Paper Resolving Insurance Claims with Smartsettle ONE™.Conference Paper ODR and Third Party Injury Claims Processing.Conference Paper How Can ODR Benefit Business?.Conference Paper Recent ODR Developments in China.Conference Paper Legislative and Regulatory Moves in England and Wales Impacting on the Future of ODR.Conference Paper Scrutinizing Access to Justice in Consumer ODR in Cross-Border Disputes.Conference Paper Creating Standards for ODR.Conference Paper Artificial Intelligence and Online Dispute Resolution Systems Design.Conference Paper Opening Remarks by Conference Chair Graham Ross.Conference Paper Conference Opening Remarks.Conference Paper Justice Reimagined: Online Dispute Resolution and the Justice System.
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